Tuesday , March 5 2024

CRA Job Opportunities – Tax Services Office/National Verification and Collections Centre

Website CRA

Job Description:

As of November 8, 2021, all employees of the CRA, including new hires, are required to be fully vaccinated against COVID-19 unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act and attest to their vaccination status.

The requirement to be fully vaccinated applies to all employees and new hires, whether they are teleworking, working remotely or working on-site. This condition of employment applies to indeterminate (permanent), determinate (term), and student hiring. Should you reach the point in the staffing process where it is necessary to verify conditions of employment, there will be a requirement to complete an attestation of vaccination status.

Job Responsibilities:

  • Investigating, correcting, and updating various computer systems.
  • Preparing reports, letters, and other documents.
  • Reviewing and directing enquiries or issues to the appropriate area for resolution.
  • Communicating with taxpayers and representatives both verbally (on the phone) and in writing, which includes answering inbound/outbound telephone enquiries.
  • Participating in projects designed to enforce identified areas of non-compliance.
  • Receiving, reviewing, analyzing, and researching taxpayer information from internal and external sources to identify and resolve taxpayer accounts requiring corrective action.
  • Researching, analyzing, interpreting, and applying legislative and regulatory provisions, policies and guidelines.
  • Reviewing and directing enquiries or issues to the appropriate area for resolution.
  • Processing correspondence.
  • Reviewing, planning, organizing, prioritizing, and working on an assigned workload.
  • Analyzing, processing, and resolving files or requests from taxpayers and their representatives.
  • Obtaining information from and providing information to taxpayers and representatives both verbally (on the phone) and in writing.

Job Requirements:

  • Performance Validation
  • Interview (locally developed assessment)
  • Reliability/Security-Reliability Status
  • Second Language Evaluation (for bilingual positions only)
  • Experience dealing with the public either in person and/or on the telephone.
  • Willingness to work shifts or a flexible schedule (including weekends and statutory holidays)
  • Physically work in Newfoundland & Labrador
  • Overtime may be required
  • This experience factor may be used as a staffing requirement to identify a candidate for appointment. The above Experience Requirements may be further defined or specified based upon the length of time gaining this experience.
  • Willingness to work on evenings and/or on weekends
  • Cognitive Abilities & Behavioral Competencies – Standardized Internet testing
  • Willingness to take and successfully complete training
  • Experience* related to the job duties.
  • We may use this process to fill English Essential and/or Bilingual Imperative positions (CBB/CBB), (CBC/CBC).
  • Dependability Check

Job Details:

Company: CRA

Vacancy Type:  Full Time

Job Location: St John’s, NL, CA

Application Deadline: N/A

Apply Here

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