Monday , March 4 2024

CRA Careers – Taxpayer Services Agent

Website CRA

Job Description:

The Taxpayer Services Agent offers quality client service to meet the taxpayer’s/benefits recipient’s needs. Successful candidates must demonstrate courtesy, empathy and professionalism. This position is ideal for those who like to help others and communicate with taxpayers and benefit recipients in answering their enquiries.

Job Responsibilities:

  • providing explanations and/or clarification to taxpayers over the telephone in response to enquiries concerning the filing and processing of Individual Tax Returns
  • Researching solutions to taxpayer inquiries using a variety of internal and external information sources to meet taxpayer needs.
  • Utilizing various computer applications and systems required to enter information, research, analyze and resolve questions or problems and requests raised by taxpayers, including payment reconciliation
  • gathering information from taxpayers to establish the precise nature of their enquiry or request
  • answering enquiries in fast paced in-bound contact centre. Up to 90% of your scheduled shift will be on the telephone with callers from the general public on a daily basis
  • explaining to taxpayers various social programs administered by the CRA over the phone
  • Sitting and working at a computer screen for extended periods of time
  • Working in an environment that contains background noise*
  • Responding to urgent and complex enquiries from taxpayers in demanding situations including short timelines and difficult interactions
  • The use of a headset or handset for prolonged periods

Job Requirements:

  • Ability to Research and Interpret Information
  • Organizational Fit
  • In the Financial Services or Credit industry. This includes, but is not limited to, the following: experience in the sales and customer service of financial products such as bank accounts, investments, credit cards, granting credit to individuals or businesses by way of loans, lines of credit and mortgages and proactively promoting the utilization of online services and self-service options.
  • Performance validation/reference check
  • Ability to Communicate Effectively in Writing- In English
  • Providing information regarding application/clarification of and/or enforcement of, Federal, Provincial and/or Municipal legislation in a call centre or counter service environment. This would include ,but is not limited to, the following: providing interpretation of guidelines, eligibility, entitlement and procedures, provide guidance and support to customers in completing documents and forms, providing guidance and support to clients experiencing problems accessing or interpreting government services.
  • Ability to Communicate Effectively Orally- In English
  • Working with clients/customers in either a customer services, sales, contact centre or office environment. This includes, but is not limited to, the following: explaining and providing information about programs, services and accounts, resolving complaints or problems, responding to enquiries by phone, and/or providing technical assistance.

Job Details:

Company: CRA

Vacancy Type:  Full Time

Job Location: Hamilton, ON, CA

Application Deadline: N/A

Apply Here