Citi Recruitment – EMEA Trade Floor Voice Support

Job Description:

Working as part of the Trade Floor Voice Support team you will provide a comprehensive service to the Trade Floor Users throughout EMEA. You will manage and resolve customer issues and requests utilizing internal Citi ticketing & request systems for voice services.

Job Responsibilities:

This role is to perform planning, execution and reporting for thematic conduct risk assessments covering MSS Trading and Sales businesses.

• Work Rota duties covering extended hours to suit business needs.
• L2 Support for Unigy platform.
• Process customer Requests and Incident tickets for trade floor voice services.
• Assist with VTM deployment and patch / software version upgrades.
• 3rd Level support for complex configuration requirements
• Interact with CTI Engineering, Global Voice teams and Compliance
• required on a regular basis.
• Cover is provided Mon to Friday, on a shift rota basis. Weekend work will be
• The EMEA Unigy system has 1500+ traders connected throughout 20 countries in EMEA.
• Assist with tracing, packet captures to assist investigations on call routing. Engaging other Citi teams (GVI & GVO) to collaborate on issues and solve collectively.
• BAU Work to include daily checks, voice recording checks, MAC work
• 3rd Level support for Sev 1 & 2 Incidents. Attend major outage calls when required.

Job Requirements:

• Ability to communicate technical concepts to non-technical audience
• Experience in Infrastructure Technologies in a Voice Trading Support environment
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective analytic/diagnostic skills
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Effective written and verbal communication skills

Job Details:

Company: Citi

Vacancy Type:  Full Time

Job Location: Liverpool, GB

Application Deadline: N/A

Apply Here

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