Chapters Employment – Customer Experience Representative

Job Description:

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

Job Responsibilities:

• Seek information regarding new products, promotions and programs
• Leverage our product to tell stories
• Add joy to our customers’ lives
• Engage and connect with our customers on the floor
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience
• Create a warm and welcoming environment in our stores
• Hold self and others accountable
• Take accountability to respond to customer feedback in a timely manner
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Curate specific product collections for each customer you meet
• Ensure Visual Standards are followed and maintained
• Role model Indigo’s High Performance Characteristics

Job Requirements:

• Bilingualism (French/English) is required for all positions in Québec; other languages an asset
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Ability to be mobile on the sales floor for extended periods of time

Job Details:

Company: Chapters

Vacancy Type:  Full Time

Job Location: Kingston, CA

Application Deadline: N/A

Apply Here

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