Jobs at Chapters – Customer Experience Representative

Job Description:

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

Job Responsibilities:

• Curate specific product collections for each customer you meet
• Leverage our product to tell stories
• Share ideas with Leadership Team on how to improve the employee and customer experience
• Engage and connect with our customers on the floor
• Add joy to our customers’ lives
• Hold self and others accountable
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Take accountability to respond to customer feedback in a timely manner
• Create a warm and welcoming environment in our stores
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Ensure Visual Standards are followed and maintained

Job Requirements:

• Minimum 25 Hours a week availability with primary hours of work outside of store opening hours. Availability to include early mornings, evenings, overnights and holidays
• Demonstrated commitment to creating an exceptional employee and customer experience
• Knowledge of Provincial Health & Safety standards
• Ability to prioritize, plan and execute while being agile
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Experience leading others
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Performance orientated
• 1-2 years of experience in a customer service, merchandising or operations role

Job Details:

Company: Chapters

Vacancy Type:  Full Time

Job Location: St. Albert, CA

Application Deadline: N/A

Apply Here

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