Chapters Jobs – Customer Experience Leader

Job Description:

The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store’s operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth.

Job Responsibilities:

• Live and inspire Indigo’s High Performance Characteristics and lead a Story Telling culture
• Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent
• Support the planning, prioritization and execution of the work you and the team are doing
• Embrace and role model change
• Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs
• Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans
• Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading
• Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
• Contribute to the development of CER talent
• Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion
• Ensure the team is well informed about the products that Indigo carries, promotions and programs
• Practice and role model Feedback and Coaching – The Indigo Way

Job Requirements:

• Ability to prioritize, plan and execute while being agile
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Experience leading others
• 1-2 years of experience in a customer service, merchandising or operations role
• Knowledge of Provincial Health & Safety standards
• Performance orientated
• Demonstrated commitment to creating an exceptional employee and customer experience
• Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Job Details:

Company:  Chapters

Vacancy Type:  Full Time

Job Location: Victoria, CA

Application Deadline: N/A

Apply Here

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