Chapters Careers – Operations Leader

Job Description:

The Operations Leader (OL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store’s operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The OL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long -term desired outcome of profitability and growth.

Job Responsibilities:

• Support various operational activities, including; Merch updates, TIME tasks, MyCounts, Trade Weekly Story, Shelfie, Scrapping, Promos/Markdowns, and Inventory Management
• Practice and role model Feedback and Coaching – The Indigo Way
• Embrace and role model change
• Collaborate with others and work cross functionally while celebrating and role modeling diversity of thought and inclusion
• Lead and execute the store’s back of house functions and operational processes. This includes leading the team that processes the Inbound (HED2F) and Outbound (Returns) productivity
• Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent
• Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
• Contribute to the development of CER talent
• Support the Store’s Leadership Team in daily and weekly workflow planning
• Live and inspire Indigo’s High Performance Characteristics and lead a Story Telling culture
• Responsible for the facilities, maintenance, health and safety and loss prevention of the store on your shift
• Support the planning, prioritization and execution of the work you and the team are doing

Job Requirements:

• Knowledge of Provincial Health & Safety standards
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Ability to prioritize, plan and execute while being agile
• Demonstrated commitment to creating an exceptional employee and customer experience
• Minimum 25 Hours a week availability with primary hours of work outside of store opening hours. Availability to include early mornings, evenings, overnights and holidays
• Performance orientated
• Experience leading others

Job Details:

Company: Chapters

Vacancy Type:  Full Time

Job Location: Ottawa, CA

Application Deadline: N/A

Apply Here

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