Chapters Jobs – Customer Experience Representative

Job Description:

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

Job Responsibilities:

• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Create a warm and welcoming environment in our stores
• Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
• Use merchandising standards to create a visually appealing, stimulating store
• Role model Indigo’s High Performance Characteristics
• Leverage our product to tell stories
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Engage and connect with our customers on the floor
• Seek information regarding new products, promotions and programs
• Curate specific product collections for each customer you meet
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
  Add joy to our customers’ lives
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable

Job Requirements:

• Ability to be mobile on the sales floor for extended periods of time
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Job Details:

Company: Chapters

Vacancy Type:  Full Time

Job Location: Toronto, CA

Application Deadline: N/A

Apply Here

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