Bt Jobs – Account Manager

Job Description:

This role is responsible for achieving/exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. You will be expected to develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner. You will own fully the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication. You will also be responsible for retention of customer base against aggressive market competition, maximising the BT growth story and network benefits.

Job Responsibilities:

• Accountable for developing a strong understanding of the customer’s requirements and transformational roadmap
• Accountable for developing successful, sustainable and profitable long-term relationship with customers, to include responsibility for escalation management to appropriate level
• Ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it.
• Accountable for taking responsibility for own personal development, to ensure fully conversant with the whole portfolio and can sell a value proposition
• Accountability for the New Sales elements of P&L of the account base including how budgets are aligned and used for resourcing to win new business with a high degree of autonomy with customer relationships whilst adhering to BT’s code of practice
• To use extensive knowledge of BT Products and services to deliver commercially sound complex customer solutions/ managed services whilst maintaining a positive experience for customers
• Define, develop and own key customer relationships and customer contact strategy.
• Accountable for Customer satisfaction improvements increasing Net Promoter score within the account.

Job Requirements:

• To profitably retain, develop and grow a portfolio of existing customer accounts. Achieve/exceed business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction
• Continuously develop growth pipeline
• Creation of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team
• Develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner
• Conduct customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system
• Own fully the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication

Job Details:

Company: BT

Vacancy Type:  Full Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

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