Saturday , March 2 2024

Amazon Jobs – Account Manager, Sales and Account Management

Website Amazon

Job Description:

As an Account Manager you’ll be responsible for managing a strategic portfolio of sellers, growing your category through strong relationships and new business development initiatives, and vehemently representing the voice of the customer in projects to ensure that the products we build delight our sellers.

We’re looking for someone who is energized by people, and thrives when building and developing relationships. They should have a proven track record in dealing with customers directly, and be motivated when engaging customers by phone, and email.

Job Responsibilities:

  • Regional/Category Ownership: Leverage competencies with SQL and Tableau to audit, monitor, and review business performance. Highlight external changes that impact the seller experience. Work with Marketing, Product, and Program teams to drive proactive actions to close gaps in our collective knowledge of competitors, and regional seller solutions.
  • Voice of the Customer: Account Managers search for customer feedback and proactively analyze for ways to improve the seller experience. They may sometimes drive small/medium projects to deliver those improvements. They recommend product improvements by providing feedback, program, and constantly iterate SOPs to reduce surface area for sellers, and themselves.
  • Relationship Management: Manage a portfolio of top impact and strategic selling partners, and be a trusted advisor. Leverage strong communication and account management best practices to develop account relationships, proactive plans, and improve account performance. Work with Customer Service to handle escalations, and support seller communication campaigns.
  • New Business Development: Grow the category through 1) acquiring strategic sellers/selection, 2) developing relations with partners to improve customer experience, or 3) strategic opportunities to grow AbeBooks brand awareness. Own every aspect of a successful new seller launch. Partnerships add surface area, so Account Managers are strategic, organized, and particular about the new relationships they develop

Job Requirements:

  • At least 2 years of experience in sales, account management, project management, product marketing, or management consulting roles
  • Bachelor’s degree in business, economics, management, engineering or related degree required
  • Excellent written and verbal communication skills; able to explain complex concepts simply
  • English language fluency
  • Advanced computer skills (Excel, Word, Outlook, PowerPoint)
  • Experience using SQL, Tableau, and/or other data management tools
  • Ability to work with diverse group of people at all decision-making levels

Qualification & Experience:

  • MBA or Master’s Degree
  • Experience in Internet, e-commerce and retail companies is preferable
  • Additional language competencies (e.g. German, French, or Spanish)
  • Experience using or other CRM tool

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Victoria, BC, CA

Application Deadline: N/A

Apply Here