Air Canada Hiring – Paralegal Specialist

Job Description:

Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Job Responsibilities:

• We are seeking a paralegal specialist who will support the Customer Regulatory and Resolution group within the Legal Department. The successful candidate will be responsible for various tasks related to claims management and resolution, including:
• Investigate and gather facts necessary to assess the claim and prepare a response;
• Engage in mediation to settle claims, resolve disputes and regain customer confidence;
• Draft proceedings and responses to claims letters and proceedings;
• Gather evidence and organize proceedings and evidence in preparation for court;
• Research caselaw as needed, including to assist internal or external counsel;
• Represent directly the company at mediation sessions/settlement conference and plead the case before small claims courts;
• Update the Customer Regulatory and Resolution team on existing litigation and trends;
• Liaise with Customer Care and Baggage Claims teams to convey preliminary legal advice (in consultation with internal or external counsel);
• Review and monitor filing deadlines;
• Coordinate with Litigation group as files move through court process to ensure timely handling and preparation of relevant of proceedings

Job Requirements:

• Familiarity with court forms in the Province of Quebec and a good understanding of the small claims court system;
• Availability to work flexible hours and travel to various Canadian jurisdictions, on occasion (though travel is much more limited in light of the current COVID-19 pandemic);
• Adaptability and flexibility to work effectively in a context of constant change, shifting priorities, and conflicting demands;
• Excellent communication skills, both written and spoken;
• Excellent attention to detail;
• Solid research and analytical skills, to identify, define and assess all relevant factors and weigh alternative courses of action;
• Capacity to work under pressure, displaying composure in stressful situations, and establishing priorities in order to meet deadlines;
• Ability to work collaboratively as part of a team and to develop strong working relationships;
• Inclination to take initiative and be proactive and to offer to assist and support co-workers, resourcefulness, and ability to handle work independently, taking responsibility for own actions;
• Demonstrate a high degree of tact, discretion and good judgment when interacting with customers and in handling sensitive and confidential information;
• A desire and ability to continuously expand and update professional knowledge and hone training skills in order to enhance individual and team innovation and productivity;
• Proficient computer skills using Microsoft Office: generally, Word and Outlook;
• Legal background and paralegal certificate are an asset;
• Experience in customer claims management and in with the court system in other Canadian provinces are also an asset;
• Knowledge of the industry is also an asset.

Qualification & Experience:

Candidates with relevant experience in these areas is preferred; however, this position is also open to strong candidates who may not have experience in all these areas but are willing to learn and be trained.

Strong proficiency, written and spoken, in English and French is essential to the position.

Job Details:

Company: Air Canada

Vacancy Type:  Full Time

Job Location: Surrey, British Columbia, CA

Application Deadline: N/A

Apply Here

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